Customer support Policy

Customer Support Policy

Effective Date: 01 Jan 2025

At Hira Yogi Wellness, we are committed to providing a smooth and satisfying customer experience. Our support team is here to assist you with all product, order, and service-related inquiries.

1. Support Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM (IST)

  • Sunday & Public Holidays: Closed

2. Contact Channels

3. Response Time

  • Email/Chat queries: Within 24 hours

  • WhatsApp/Phone calls: During business hours only

4. Support Scope

We assist with:

  • Order tracking & delivery updates

  • Product usage guidance

  • Issues related to damaged or incorrect items

  • General queries about our products and services

5. Limitations

  • We do not provide personalized medical advice.

  • Refund requests will not be entertained as per our No Refund Policy.

6. Customer Commitment

We aim to treat every query with respect, care, and urgency. Help us serve you better by sharing complete and clear information when contacting support.